Jobber is the next-generation field service management software for businesses of all types. From plumbers to electricians, technicians to home services, Jobber makes it easy to manage your business and provides a seamless customer experience.

You can optimize your routes, submit quotations and bills by SMS, and be paid immediately. You can also manage your business via a mobile app, one-on-one training, and a straightforward setup.

Let’s unpack the entire Jobber user experience below.

The Experience

With Jobber’s customer portal, you can communicate with customers from start to finish. From booking an appointment to getting paid after the job is completed, the portal allows your customers to view their scheduled appointments from anywhere, so they’ll always know when you’ll be showing up for them.

Jobber Features

Jobber has many features to enable home service companies to offer a smooth client experience while keeping jobs on schedule.

A very broad range of service features but if you are looking for detailed specifics for your industry this may not be a good fit.

Calendar

Employees can view their schedule, which is automatically generated based on availability. They can also see when they’re booked for a job and have access to the client’s information.

Dispatch

The Dispatch functionality allows the technicians to see all their jobs for a given day and any associated notes and tasks.

You can edit each job’s description, rate, and estimated duration. You can also add attachments such as photos or documents.

To look at a dashboard of calls and see detail about the call and a customer is not in Jobbers wheelhouse. More of a schedule board and not a call management system. If you would like to see customer alerts, agreement status, call notes and things of this nature quickly, 3C Connect may be a better fit. 3C Connect is tailored to the HVAC Industry, but flexible enough for other industries as well.

Multiple Payment Methods

Depending on your country of residence, you can choose between payment methods, including PayPal, Stripe, bank transfer, and others.

If your company offers monthly memberships and needs to rely on automated billing and payments this program may be too basic for you. The HVAC industry relies heavily on agreements for growth and customer retention so if you are unable to offer and manage monthly memberships you may fall behind. 3C Connect was built to fully automate the billing and monthly payments process for agreements so you don’t need to raise overhead for these services.

Roles

The roles feature allows you to assign different permissions to different users, so you can control who has access to certain tasks.

This is useful if your business has multiple employees or freelancers.

Booking

Bookings are made through the app, meaning that you don’t need to manually enter any information or spend time managing client calls.

An HVAC service company needs to manage calls to make sure we have the right techs at the right calls. Automation in this sector may not work well for certain industries.

Location

Jobber’s GPS location services enable you to find out the exact address of your client. This feature is especially useful for jobs that require a lot of driving.

The location tool also allows you to track your employee’s progress on the job and even assign additional tasks to nearby clients depending on their location.

Employee Communication

Jobber provides a secure communication platform that allows employees to communicate with each other, clients, managers, and even contractors.

You can send messages directly from the app or text using your phone number. In addition, Jobber has an instant messenger feature so employees can talk live with one another if necessary.

Behavior Monitoring

Behavior monitoring enables you to monitor what your employees do when they are not working for you. It provides managers with an easy way to see how long their employees spend on tasks and helps them understand their productivity levels.

Reports

Jobber has a variety of customizable reports that help you understand how your business is performing. You can also see exactly what your customers are paying for and which jobs are most profitable for you.

Make sure to ask the set up time and if there are any default reports that will help you monitor the company and employee performance right out of the gate without you having to spend hours of set up time to utilize.

Performance Metrics

In addition to reporting, Jobber provides performance metrics to help you manage your business. These metrics allow you to easily see how many jobs you’ve completed, how much they cost, and how long they take (all while considering taxes and other factors).

Invoicing

You can automatically invoice customers when work is completed. Collect payments through Stripe or PayPal right from within your Jobber account, so there’s no need to manually enter or invoice for each job.

Ask if there is a billing button for customers to pay automatically online without you having to call for payment.

Jobber Pricing

A Jobber account offers three different plans with various features, and user counts.

Jobber Core starts at just $39/mo (annual plan)

It includes the basics:

• One user
• 1-on-1 product support
• Client manager (CRM)
• Quoting and invoicing
• Scheduling

Jobber Connect Starts At $119/mo (annual plan)

Improve team communication and customer satisfaction by creating efficient processes.

• Maximum of 7 users
• 1-on-1 product support
• CRM
• Invoicing and quotations
• Scheduling

Jobber Grow Starts At $239/mo (annual plan)

Use effective sales and marketing automation solutions to expand your organization.

• 30 maximum users
• 1-on-1 product support
• CRM (customer relationship management)
• Quoting and scheduling

Pros Of Jobber

Jobber gives you access to an overview of how well your business is performing with the use of reports and metrics. The Jobber platform is easy to use and the interface is simple and easy to navigate.

Jobber offers tiered plans based on the number of users in your company and the number of invoices you process each month. There is a detailed price breakdown, so you know exactly what you will pay.

It’s useful to have access to job-related materials online wherever you are. This can save a lot of time when technicians are out in the field.

The techs can clock in and out, which is handy as it records the number of hours worked at each job.

Cons of Jobber

Jobber does not currently have built-in time-tracking capabilities. If you want access to that feature, you’ll need to download a separate app like Hubstaff or Harvest (both are compatible with Jobber).

If you’re looking for an all-in-one solution that covers everything from managing employees to invoicing customers, Jobber might not be right for you.

Because Jobber doesn’t have a lot of customization options out of the box, it can quickly become cluttered with all kinds of fields that may not apply to your business model or industry (like insurance information).

Jobber doesn’t integrate with other platforms, so there’s no way to connect your Google account or import your LinkedIn contacts. While this isn’t always necessary, it can be helpful if you want to save time on some tasks.

Conclusion

The Jobber platform is field service management software that gives you the functionality to manage your business and provides a seamless customer experience.

This is especially pertinent to plumbers, electricians, technicians, and home services.

While there is an array of benefits that comes with using this tool, the cons prove that if you are looking for an all-in-one solution, an alternative software option that is more fitting would be preferable for your business.

The pricing structure appears inviting but when adding flat rate pricing, sales pricing with good, better, best format you could run into a situation where you have several programs that don’t communicate resulting in extra monthly program expenses and extra overhead expenses to operate this system. As you grow you will need these features to run smoothly resulting in a switch of programs losing all your history and possibly equipment information.

A program such as 3C Connect which has many features with a default version for reporting, inspection sheets, and price book may save you hours of setup and a need to change as soon as you start to grow.