If you run a field service business, then you’ll want to make sure your business is up-to-date and uses the right software tools.
Jobber and Service Fusion software solutions offer excellent tools for improving business operations, enhancing the customer experience, and making it easier to run your business online.
However, both platforms also differ in many ways.
In this side-by-side comparison, we’ll take a deep dive into Jobber vs Service Fusion to see which is best for your business.
What Is Jobber?
Jobber is a cloud-based software solution for field service management. The platform provides the tools service businesses need to manage field staff, offer customer support, and improve business operations.
Jobber supports over 50 different service industries and has been designed for small to midsize businesses.
What Is Service Fusion?
Service Fusion is an all-in-one software solution for field service management. The cloud-based platform makes it easy for service businesses to schedule and manage job assignments, access product catalogs, perform payment processing, and more.
Service Fusion has been designed for contractors across all industries and for businesses of all sizes.
Jobber Features
When comparing Jobber vs Service Fusion, the first thing to do is take a deep dive into the different platform’s features. While each field service software platform is similar, they each offer a range of unique features.
Jobber’s features are broken down into three main pillars:
- Job management
- Customer service
- Business operations
Within these three modules, service businesses have access to a wide range of tools to help them stay more organized and improve client experiences. Below is a list of the key Jobber features.
Client Manager
This feature allows companies to keep track of all client details to easily assess the information.
Scheduling And Dispatching
The scheduling and dispatching functionality is in real-time and flexible, in order to accommodate the unpredictability of day-to-day operations.
Invoicing
This feature includes templates and automated follow-ups to ensure that all invoicing is up-to-date and taken care of.
Mobile App
The Jobber mobile app gives users access to the platform from anywhere. This ensures that the system is constantly updated.
Online Booking
With the online booking tool, you are able to accept new bookings through your website or Google search.
Client Hub
The client hub allows clients to access all the visit details, pay invoices, request jobs, and more.
Customer Communications
When activated, this feature allows you to send automated updates to customers via text.
Job Forms
A custom form builder that you can use to create documents for clients or for your team.
Quoting
Access quote templates and send automated follow-ups to your clients with ease.
Email Marketing
Jobber includes an email marketing platform and postcard marketing tool to help you stay in contact with your clients on a regular basis, updating them on the latest happenings or sending them special offers.
Payment Processing
With the payment processing function, your clients are able to use any major credit card provider.
Reporting
Access over 20 different reports for easy insights into your business performance.
Service Fusion Features
As an all-in-one field service management tool, Service Fusion offers an extensive range of features. These are spread across the platform in four main modules:
- Field service management
- GPS fleet tracking
- ServiceCall.ai
- FusionPay
Here is a breakdown of the core features included in the Service Fusion platform.
Central Dashboard
Service Fusion includes a single cloud-based platform for managing all field service operations.
Customer Management
Set up and manage all customer contact information and service locations with the customer management feature.
Estimates
Easily create and send estimates and convert them into jobs.
Scheduling And Dispatching
You can view all estimates and jobs on the dashboard to easily schedule dispatch times
Invoicing And Payments
Convert jobs into invoices that can be sent and paid online via FusionPay – the platform’s free payment gateway.
Notifications
Use the notifications feature to send automated SMS notifications to clients.
Mobile App
Field workers can easily manage jobs directly through the app from any location.
Contactless eSigning
Customers can sign documents online with the contactless eSigning function.
Progressive Invoicing
Create and update invoices. The progressive feature allows you to split the job into multiple invoices or split payments into individual line items.
The Service Fusion platform also includes features like GPS tracking to keep tabs on your fleet in real-time and a call-tracking routing tool (ServiceCall.ai).
Jobber Vs Service Fusion: Pricing
Both platforms share many of the same features. However, when comparing Jobber vs Service Fusion, there are some big differences in terms of pricing.
Jobber offers three pricing plans:
- $69 per month (1 user)
- $169 per month (up to 5 users)
- $349 per month (up to 15 users)
Jobber offers a free trial of the software to help you test whether it’s a suitable fit for your business. The platform also includes a very basic “Jobber Lite” conversion at $19 per month.
The Service Fusion tool has three pricing plans (all plans are available to unlimited numbers of users).
- $126 per month
- $186 per month
- $339 per month
The key difference in the three pricing plans is the varying features available.
Jobber Vs Service Fusion: Which Platform Is Best?
Comparing Jobber vs Service Fusion can be tricky because both platforms include many of the same core features.
While both software platforms are user-friendly and robust, the best option really depends on what type of business you run and what your requirements are.
Service Fusion offers a wider range of features and functionality, and it can suit bigger service businesses better. However, it’s also quite a lot more expensive.
Jobber is a straightforward platform to help smaller businesses get online and enhance their operations. It’s not as comprehensive as Service Fusion, but it offers all the tools most small service businesses will need. It’s also more affordable and includes more options for plans that businesses can use.
Conclusion
While there’s no “better” platform, Jobber seems to be the smarter choice for smaller field service businesses, while Service Fusion is designed for those needing a more robust solution.
Both platforms provide an excellent set of features to improve organization, make it easier to manage your field service business, and ultimately maximize profits.
When choosing which HVAC solution is best for you, it’s important to take your specific business size and requirements into consideration.
