There are countless field service management (FSM) software solutions on the market. These solutions vary in features and pricing, making it challenging to find one that best fits your company’s needs.
To help you choose the right FSM solution for your business, we’ve compared two popular field service software products, Service Fusion and ServiceTitan.
This review includes information on the features offered by these two products, pricing structures, and the pros and cons of each.
Service Fusion Review
Service Fusion allows you to manage your entire team remotely. This software helps schedule employees for jobs, assign them equipment, and monitor their location.
Service Fusion tracks all employees’ assignments and provides insights like customer interaction data. You will also have access to details like customer calls or text messages all in one place.
This platform is built around the needs of field service professionals who work in construction, manufacturing, energy, facilities management, and many other industries. Service Fusion has several features to help businesses improve service quality, let’s take a look at these in more detail.
Workflows are customizable to fit the needs of any business. They can also be set up to automate repetitive tasks. For example, you could create a workflow for when your plumber arrives at a customer’s home, including entering their location and checking in with them before beginning work.
You can assign tasks to your technicians by creating jobs and allocating them via email or text message (SMS). This helps reduce human error since you don’t have to enter details whenever someone needs help manually.
Technicians have their profiles with contact information, including an email address, phone number, and photo template, on the platform. Customers can easily identify them when they arrive at their location
Billing & Invoicing
Service Fusion has a billing module that allows you to generate invoices and track client payments. You can also send invoices via email or text message.
The invoicing system and customer database are integrated, so it’s easy to find information about past payments and outstanding balances.
The customer database lets you store all the information about your customers, including contact details, service history, and payment information.
You can even store photos or videos of each job performed by your technicians on each visit. This helps to quickly locate previous work done at a site when needed.
The customer database is accessible from anywhere with an internet connection.
Inventory control is a crucial aspect to your field operations. For HVAC companies, keeping inventory stocked with the right parts and tools can be a huge challenge. The Service Fusion inventory control features allow you to track what you have in stock and when it needs reordering.
Service Fusion Pricing
Service Fusion has 3 pricing plans:
Starter – $126/mo
Plus – $186/mo
Pro – $339/mo
Pros Of Service Fusion
The goal of Service Fusion is to increase efficiency and reduce costs for businesses. Here are some of the pros of Service Fusion:
- Service Fusion is a user-friendly software tool
- A single platform for all your field service software needs
- Manage all your field service operations in one place
- Allocate resources based on real-time data and work orders
- Reduce costs, improve efficiency, and increase ROI
- It’s a familiar platform for salesforce customers
- It integrates with other collaboration apps
- It’s easy to use
Cons Of Service Fusion
Despite its many useful features, the software may have some limitations. These include the following.
- You have to pay for each user in addition to the monthly subscription fee
- The software doesn’t have an offline mode or allow for offline data entry
- You can’t use the software beyond the limits of a single company or organization without purchasing an additional license from Service Fusion
- Service Fusion doesn’t support multiple currencies
Like Service Fusion, ServiceTitan offers powerful features and functions to help you manage your HVAC business. The platform may be ideal for companies of all sizes, from small to large enterprises.
It features a simple user interface, making it easy to use even for non-technical users. ServiceTitan supports mobile devices, which allows you to work on the go.
The features offered by ServiceTitan include the following.
Customer Relationship Management (CRM)
The CRM module helps you maintain your customer database. This is in terms of contact information, order details, invoices, etc.
You are also to send emails and SMS messages directly from this platform.
Dispatch & Scheduling
This feature allows users to create dispatches based on work orders created in ServiceTitan’s Work Order Management module.
Users can track technicians’ whereabouts by seeing which technicians are assigned to which jobs. Users can also schedule dispatches based on technicians’ and vehicles’ availability. This helps to ensure that operations run efficiently without downtime between appointments.
With this solution, you have access to analytics reports based on the data collected by ServiceTitan. The reports are useful in understanding your customers’ needs and improving your services.
Moreover, these reports help analyze how efficient your employees are and how much time they spend on each task. This can help to improve their productivity.
Once you create an invoice, the platform will send it automatically to your customer, and you will receive payment via ACH deposit into your bank account.
ServiceTitan notifies you immediately via email or text message if there are any issues with this process. Therefore, staying on top of your invoices is seamless.
Your technicians can use their mobile devices to update their location in real-time. This is important so that you know exactly where they are throughout the day.
Geo-location is especially useful when managing large fleets of vehicles or multiple locations because it eliminates any guesswork about where someone should go next.
Unlike many other websites, ServiceTitan does not offer pricing on its site. Various sources report prices are as low as $245 per month and as high as $398 per month.
This price range indicates that ServiceTitan is relatively more expensive than Service Fusion.
Pros Of ServiceTitan
The following are some of the benefits of using ServiceTitan:
- The system is easy to learn and use, there’s no need for extensive training
- ServiceTitan is flexible enough to meet the needs of any size company or organization
- With ServiceTitan, all information is in the cloud, which means it’s always available 24/7
- High-quality support when you need it
- You can use this product without signing any long-term contracts or committing to monthly fees
Cons Of ServiceTitan
Here is a list of all the potential disadvantages of the ServiceTitan software.
- It’s costly – the price depends on the number of employees you have
- You need a dedicated IT person (or team) to support the system
- ServiceTitan does not offer customizations for different industries
- The software setup is complex
ServiceTitan and Service Fusion both have promising benefits when it comes to using software in the field management industry.
When on the hunt for HVAC software, it ultimately comes down to your specific needs as a company and how well each solution meets those needs and neither platform was designed specifically for the HVAC industry.
3C Connects was specifically designed to cater to all the requirements of technicians in the HVAC field. It provides FSM solutions designed to improve efficiency and productivity for HVAC businesses. For more information, please get in touch with us today.