ServiceTitan is a cloud-based HVAC, plumbing, electrical, and solar contractor management software that helps businesses run more efficiently.
ServiceTitan covers all aspects of your field service organization, including scheduling, dispatching, work order management, and customer relationship management (CRM).
It integrates seamlessly with popular CRM platforms such as Salesforce and SugarCRM, as well as accounting software like QuickBooks and Xero.
ServiceTitan’s mobile app makes it easy for technicians to stay on top of their day-to-day responsibilities without having to check back in at the office or warehouse.
When they’re out in the field, they can enter new appointments directly into the system using their smartphone or tablet, allowing them to focus on what matters most – getting the job done.
ServiceTitan Features
ServiceTitan is a complete cloud-based software solution that helps businesses manage their service business. Here are the key benefits of using the ServiceTitan tool:
Completely Customizable
ServiceTitan not only offers you a turnkey solution, but it also allows you to customize it to fit your business model. There are no limitations on what you can do with the system once it’s in place.
Automated Workflows
With automated workflows, you can ensure that all of your customers get the same level of attention by automating tasks. This can save you time and ensure that no balls get dropped.
Manage Multiple Locations
The ServiceTitan tool can help you manage operations from one central location if your company has multiple sites.
You’ll be able to see what’s going on at each location, take action from the central hub, and even assign tasks to different employees in different areas.
Easy Access
The automation function allows you to have full control over every aspect of your business and be able to allocate access rights from anywhere.
Scheduling And Streamlining Operations
Streamline operations with an integrated scheduling tool. This helps to create custom schedules for each technician, including which days they need to go out into the field and what jobs they’re assigned to work on.
You can also add notes about specific clients or past jobs performed for them.
Automate Billing And Invoicing
Offer customers various payment options – including credit card processing, online payment sites, and PayPal. This permits them to pay you using the most convenient platform for them.
Customer Communication
Send email notifications to customers when a technician is near their location or when an appointment has been scheduled.
Customers can then interact with their assigned technicians via text message or phone call through ServiceTitan’s communication tool.
Key Benefits Of Using ServiceTitan
ServiceTitan offers a suite of tools that help you manage your customers, jobs, and employees in one place. In addition, ServiceTitan can help you increase your profitability by helping you:
Increase Sales
ServiceTitan allows you to increase sales by automating the sales process and streamlining the quoting procedure for service technicians, which may result in increased customer satisfaction and loyalty.
Lower Costs
ServiceTitan allows you to track overheads across all parts of your business and helps you identify areas where costs can be reduced. This can lead to lower overheads, which ultimately means more profit for your business.
Manage Staff More Effectively
ServiceTitan allows you to better manage staff by giving you visibility into their performance levels and allowing them to see how they perform against their targets.
ServiceTitan Pricing Plans
ServiceTitan pricing is based on the size of your service business. They offer three standard plans, each with different features and capabilities, but you’ll have to contact them for specific pricing.
Pros Of ServiceTitan Software
A major benefit of ServiceTitan is being able to manage all customers from one place. You may have previously used multiple systems for scheduling, parts inventory, and accounting. Now, all of those functions are streamlined into one platform.
Another advantage is the viewer’s access to your technicians’ actions. When they log work on a job, it shows up on the dashboard, so you can better understand what is going on with each job.
The ability to access data through an API. With other systems, it can be very difficult and time-consuming if you want to pull data for analysis purposes. In ServiceTitan, it is already set up for you.
Cons Of Using Service Titan
The biggest problem with ServiceTitan is getting used to the features. Learning how the software works, and how all the features and functionality operates can take time. This could be detrimental to slow down your operations. What’s not said when signing up, it will take 6 months to 2 years to implement most of the features described above. You also need to dedicate some time weekly to update and operate this system.
Another major issue is the “multiple tickets per customer” feature. The new update puts all the tickets in one place, which is great for the customer but requires you to go through them all to find the right one.
The time tracker is not integrated with invoicing, so if you want to track time on an invoice, you must manually add it as a separate line item. This can be frustrating because sometimes multiple calls/services are performed for one invoice, and if you want to track your time against each call separately, you’ll have to add them all individually.
When syncing with Quickbooks there are many concerns on the information that is listed on the invoice in Quickbooks. Line item detail is vague and individual charges are sometimes lumped together into one line item when viewing the invoice in Quickbooks.
This program is a very large program that is designed to be used for companies at least $6-8 million and above. It’s expensive and takes many hours to set up and train on.
Conclusion
ServiceTitan is a cloud-based solution that can be used for the plumbing, electrical, HVAC, and solar contractor industries.
The platform covers all aspects of your field service organization, including scheduling, dispatching, work order management, and customer relationship management (CRM).
While there are a number of pivotal benefits to using this tool, the disadvantages demonstrate that the initial training on the software may take a lot of time due to the complex features. This may affect your operations in getting your team up to speed.
If you are in the market for a platform that is easy to use and creates a fast and user-friendly experience for all users, consider a reliable and trusted system built specifically for HVAC businesses.
